What happens from the moment your package reaches our Miami warehouse to the moment it leaves our counter, and what happens if it is not collected.
DRAFT, not yet legally reviewed
This wording is a working draft. It has not been confirmed against McKoys Shipping's actual operating practices and has not been reviewed or approved by an attorney licensed in Jamaica. Highlighted items marked TO CONFIRM must be completed by the owner and checked by legal counsel before this page is treated as binding.
Packages must be addressed with your customer code. Our Miami warehouse receives Monday to Friday, 9:00am to 5:00pm. A package is logged to your account once it is received and matched to you.
Air and sea departure frequencies and cut-off times are published on our shipping schedule page. Schedules are indicative. Airlines, shipping lines, weather and customs can change transit time, and we do not guarantee an arrival date.
Charges are calculated on the greater of actual or volumetric weight, plus duty and any applicable handling. The volumetric formula and rate card in force are [TO CONFIRM, owner/legal: volumetric divisor and published rate card].
When a package clears and is available, we email you and mark it ready in your account. All charges must be paid before release, unless a manager authorises release with a balance, which is recorded against the transaction.
You may collect in person with valid photo identification. You may also add authorised collectors to your account; each must present valid photo ID matching the details you recorded. We record the collector's name, relationship, ID type and number at release.
We may refuse release where identification does not match, where the person is not listed, or where we have reason to doubt the request.
Where delivery is requested and available, you must supply a correct address and contact number and someone must be present to receive and sign. Delivery areas, fees and attempt limits are [TO CONFIRM, owner/legal: delivery zones, fees and re-delivery rules]. A failed delivery may be returned to branch and treated as uncollected.
Packages are held free of storage charge for the free period shown in your ready-for-pickup notice. After that, storage is charged at [TO CONFIRM, owner/legal: storage rate and free storage period].
A package that remains uncollected after [TO CONFIRM, owner/legal: abandonment period] may be treated as abandoned. Before that point we will attempt to contact you by email and phone. Abandoned goods may be disposed of in accordance with [TO CONFIRM, owner/legal: lawful disposal process for abandoned goods in Jamaica], and any outstanding charges remain payable.
Customs, carriers and, where required, McKoys staff may open and inspect a package. We photograph packages where condition or contents need to be recorded.
Other policies
Questions about these policies? Email customercare@mckoysshipping.com.