This notice explains what personal information McKoys Shipping collects, why we collect it, who processes it on our behalf, how long we keep it, and the rights you have over it.
DRAFT, not yet legally reviewed
This wording is a working draft. It has not been confirmed against McKoys Shipping's actual operating practices and has not been reviewed or approved by an attorney licensed in Jamaica. Highlighted items marked TO CONFIRM must be completed by the owner and checked by legal counsel before this page is treated as binding.
McKoys Shipping is responsible for the personal information described here. Our registered details are [TO CONFIRM, owner/legal: registered company name, registration number and registered address]. Our contact point for privacy questions is customercare@mckoysshipping.com.
| Information | Why we collect it |
|---|---|
| Account details, name, email, phone, address, parish, date of birth, TRN | To create your account, issue your customer code and Miami address, identify you at collection, and meet customs requirements. |
| Package data, tracking numbers, courier, merchant, description, weight, dimensions, declared value, status history | To receive, process, clear, charge for and release your shipments, and to show you live tracking. |
| Uploaded invoices, pre-alert invoices and package invoices | To declare your goods accurately to Jamaica Customs and to calculate duty correctly. |
| Package photographs and attachments | To evidence the condition and contents of a package on arrival and at release, and to support damage or loss claims. |
| Collector identification, authorised collector name, relationship, ID type and ID number, signature | To confirm that a package is released only to you or to a person you have authorised. |
| Payment records, amounts, method, reference, receipts, ledger entries and point-of-sale transactions | To take payment, produce receipts, keep accurate accounts and meet tax and audit obligations. |
| Support messages, tickets, replies and attachments | To answer your questions and keep a record of what was agreed. |
| Error logs, page address, error message, technical trace, and the signed-in user where available | To detect and fix faults on the website. These are reviewed internally and summarised weekly to the owner. |
| Notification records, emails and in-app messages sent to you | To confirm what was sent and when, for example a ready-for-pickup notice. |
We collect this information because it is necessary to provide the service you have asked for, to comply with customs, tax and record-keeping law, and for our legitimate interest in running the business securely.
These service providers handle information strictly on our instructions:
We do not sell your information. We share it with Jamaica Customs, airlines, shipping lines, couriers and our Miami warehouse only as needed to move and clear your shipment, and with law enforcement or regulators where we are legally required to do so.
Because our Miami warehouse and our technology providers operate outside Jamaica, your information is transferred and stored abroad. The safeguards applied to those transfers are [TO CONFIRM, owner/legal: international transfer safeguards].
We keep information only as long as needed for the purpose it was collected and for any legal record-keeping period that applies. Our confirmed retention periods are:
Access is restricted by role. Staff see only what their branch and role permit; sensitive fields such as collector ID numbers are masked in listings. Uploaded files are stored privately and served through time-limited links. Account access requires a password, and administrators can disable an account immediately.
You may ask us to give you a copy of your information, correct it, delete it where we are not required to keep it, restrict or object to certain uses, or withdraw consent where we relied on consent. Write to customercare@mckoysshipping.com and we will respond within [TO CONFIRM, owner/legal: response time commitment]. You may also complain to the Jamaican Information Commissioner.
The website uses only the storage necessary to keep you signed in and to remember preferences such as unsent form drafts. Any advertising or analytics tools in use are [TO CONFIRM, owner/legal: analytics or advertising tools in use, if any]. If none are used, this section should state that plainly before publication.
Version: v1.0-draft. Effective date: pending approval. When we make a material change we will ask you to accept the new version when you next sign in, and record which version you accepted.
Other policies
Questions about these policies? Email customercare@mckoysshipping.com.