How charges are calculated and paid, how to query a charge, and how to make a claim if a shipment is lost or damaged.
DRAFT, not yet legally reviewed
This wording is a working draft. It has not been confirmed against McKoys Shipping's actual operating practices and has not been reviewed or approved by an attorney licensed in Jamaica. Highlighted items marked TO CONFIRM must be completed by the owner and checked by legal counsel before this page is treated as binding.
Your balance is made up of freight, duty assessed by Jamaica Customs, handling and any storage charge. Charges appear on your account and on the receipt issued at the counter.
We accept the payment methods offered at the counter and in your account. Payment is due before release. Partial payment is possible where a manager approves release with an outstanding balance; the remaining balance stays on your account.
Accepted currencies and any card processing fee: [TO CONFIRM, owner/legal: accepted currencies and card fees].
Every completed transaction produces a numbered receipt, printed and emailed. Keep it, it is required for any refund, correction or claim.
Where we have overcharged, we correct it and refund the difference to the original payment method where possible. Freight already incurred is generally not refundable once a shipment has departed Miami. Duty assessed by Customs is not refundable by us.
Refund processing time: [TO CONFIRM, owner/legal: refund processing time by payment method].
If you believe a charge is wrong, tell us before you leave the counter where possible, or raise a support ticket with your receipt number. We will review the transaction record and respond. Time limit for raising a disputed charge: [TO CONFIRM, owner/legal: disputed charge time limit].
Voids, reversals and payment-method corrections can only be performed by an authorised manager and are permanently recorded against the transaction.
Inspect your package before leaving the counter. Damage that is visible at collection should be reported immediately so it can be photographed and recorded.
To make a claim, submit through support or by email with:
Claim deadline: [TO CONFIRM, owner/legal: claim deadline after collection]. Time to decide a claim: [TO CONFIRM, owner/legal: claim decision timeframe].
Our maximum liability for a lost or damaged shipment is [TO CONFIRM, owner/legal: maximum liability per shipment and per pound], unless additional cover was purchased in writing before departure. We are not liable for indirect or consequential loss, for goods seized by Customs, for goods prohibited under our restricted items policy, for inadequate packaging by the shipper, or for delay.
Items we will not insure at all: [TO CONFIRM, owner/legal: non-insurable item list].
Other policies
Questions about these policies? Email customercare@mckoysshipping.com.